At Jeanorts, we strive to ensure that you are completely satisfied with your purchase. If you encounter any issues with your order, we have established a clear and straightforward process for returns and refunds. Please review the following guidelines to understand how to return items or request a refund.

1. General Return Policy

• Eligibility: Returns are accepted within 30 days from the date of receipt. Items must be unworn, unwashed, and in their original condition with all tags attached.

• Return Request: To initiate a return, please contact our customer support team at support@jeanorts.store with your order number and reason for return.

2. Return & Refund Process

**A. Defective or Damaged Items

• Report Issue: If you receive a defective or damaged item, contact us within 7 days of receipt. Provide photos of the damaged item and packaging along with your order number.

• Return Instructions: We will provide instructions for returning the item and cover the cost of return shipping.

• Refund/Replacement: Once we receive the returned item, we will either issue a full refund or send a replacement, based on your preference and product availability.

**B. Incorrect Items

• Report Issue: If you receive the wrong item, contact us within 7 days of receipt. Provide details and photos of the incorrect item received.

• Return Instructions: We will provide instructions for returning the incorrect item and cover the cost of return shipping.

• Refund/Replacement: After receiving the returned item, we will send the correct item or issue a refund if the correct item is unavailable.

**C. Non-Receipt of Order

• Report Issue: If your order has not arrived within the expected delivery time, contact us to investigate the issue.

• Resolution: We will track the shipment and, if necessary, assist with filing a claim with the carrier. If the item is confirmed lost, we will offer a replacement or refund.

**D. Order Cancellation

• Cancellation Request: If you wish to cancel your order, contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.

• Refund: If the cancellation is approved, we will issue a full refund to the original payment method.

**E. Return of Unwanted Items

• Return Request: If you wish to return an item for reasons other than defects or errors, contact us within 30 days of receipt.

• Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the item is returned safely.

• Refund: Once we receive the returned item and confirm it meets our return criteria, we will issue a refund for the product price. Shipping fees are non-refundable.

3. Refund Processing

• Processing Time: Refunds are processed within 7 business days from the date we receive the returned item. The refund will be issued to the original payment method.

• Notification: You will receive a confirmation email once your refund has been processed.

4. Contact Us

For any questions or concerns regarding returns and refunds, please contact our customer support team:

• Email: support@jeanorts.store

Thank you for shopping with Jeanorts. We are here to ensure your satisfaction and to assist you with any issues you may encounter.